Privacy Policy
Last updated: 10 October 2026
New Chom Chom respects your privacy. This policy explains how we collect and use personal information when you visit https://newchomchom.co.uk/, request a reservation or contact us.
1. Who is responsible for your information?
The organisation responsible for your personal information is:
Legal business name: [Insert the legal name of the business operating New Chom Chom]
Trading name: New Chom Chom
Address: 10–11 Burgate Lane, Canterbury, CT1 2HH
Email: contact@newchomchom.co.uk
2. Information we collect
Depending on how you interact with us, we may collect:
Your name, email address and telephone number.
Reservation details, including the date, time and number of guests.
Special requests or information you choose to provide.
Enquiries, feedback and correspondence.
Technical information, such as your IP address, browser type and website security logs.
Cookie and usage information, where applicable and subject to your choices.
Please only provide information about other people if you are authorised to do so.
3. How we use your information
We use personal information to:
Process reservation requests and confirm, change or cancel bookings.
Send booking acknowledgements and other service messages.
Respond to enquiries and complaints.
Accommodate agreed special requests.
Maintain website security and prevent spam or fraudulent bookings.
Meet applicable legal obligations.
A reservation acknowledgement is a service message. Making a booking does not automatically subscribe you to marketing emails.
4. Our legal bases
Under UK data protection law, we rely on the following legal bases where appropriate:
Contract: To take steps at your request before a booking and provide agreed services.
Legitimate interests: To respond to general enquiries, manage our business and protect our website, where those interests do not override your rights.
Legal obligation: To comply with requirements that apply to our business.
Consent: Where required, including for optional cookies and certain marketing activities. You may withdraw consent at any time.
5. Allergies, accessibility and sensitive information
Special requests may reveal health information, such as allergies or accessibility needs. Please provide only what is necessary to explain your requirements.
Where we rely on your explicit consent to process this information, we will request it separately. We use the information to assess and accommodate your request and restrict access to staff who need it.
You can withdraw consent by contacting us. This may affect our ability to accommodate the relevant request, but it does not affect processing already carried out lawfully.
Please also discuss allergies and dietary requirements with our team before ordering.
6. Who we share information with
Where necessary, we share information with:
Authorised restaurant staff.
Website hosting and technical support providers.
Email providers used to deliver reservation messages.
Security and spam-protection providers.
Professional advisers and authorities where legally required.
These organisations may only use information for their agreed role or as permitted by law.
We do not sell your personal information.
7. Spam protection
Our reservation form uses Cloudflare Turnstile to help distinguish genuine visitors from automated bots.
Cloudflare may process technical information, including IP addresses and browser or device information, to provide this security service. For further information, see Cloudflare’s Privacy Policy:
https://www.cloudflare.com/privacypolicy/
8. Cookies
Our website may use cookies and similar technologies.
Essential cookies support functions such as website security and remembering your privacy choices. Optional cookies, including analytics or advertising cookies, will only be used with your consent where required.
You can also control cookies through your browser, although blocking essential cookies may affect website functions.
9. Marketing
If we send marketing communications, we will obtain consent where required or use another lawful basis permitted by applicable rules.
You may unsubscribe using the link in a marketing email or contact contact@newchomchom.co.uk.
Opting out of marketing does not stop necessary messages about an existing reservation or enquiry.
10. How long we keep information
We retain personal information only for as long as necessary for the purpose for which it was collected, including any applicable legal requirements.
After the relevant period, information is securely deleted or anonymised, subject to any justified legal hold.
11. International transfers
Some service providers may process personal information outside the UK.
Where this happens, we will ensure that applicable UK data protection requirements are met, using appropriate safeguards where necessary.
You can contact us for information about the safeguards relevant to your personal information.
12. Keeping information secure
We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss or misuse.
Access is limited to people who need the information for their work. No internet transmission or storage system can be guaranteed completely secure.
13. Your rights
Depending on the circumstances, you may have the right to:
Access your personal information.
Correct inaccurate or incomplete information.
Request deletion.
Restrict how we use your information.
Object to certain processing, including direct marketing.
Receive certain information in a portable format.
Withdraw consent where processing relies on consent.
These rights are subject to applicable legal conditions and exceptions.
To make a request, email contact@newchomchom.co.uk. We may need to verify your identity before responding.
14. Complaints
Please contact us if you have concerns about how we use your information.
You also have the right to complain to the UK Information Commissioner’s Office:
Website: https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113
15. External websites
Our website may link to external services, such as ordering platforms or social media websites.
Those services have their own privacy policies. Please read them before providing personal information.
16. Changes to this policy
We may update this policy to reflect changes in our services or legal requirements. The latest version will appear on this page with an updated date.
17. Contact us
For privacy questions or requests, contact:
New Chom Chom
10–11 Burgate Lane
Canterbury, CT1 2HH
Email: contact@newchomchom.co.uk
